Job Summary
The Associate WFM Services Consultant is responsible for learning the specific stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of a Senior Consultant. Project responsibilities include learning how to configure our customer's solution based on tasks assigned, prepare test cases for end-to-end testing and feedback to internal and external clients.
What you'll be doing:
Provide Implementation Services to Customers
- Document and validate customer’s business requirements and map to solution functionality
- Configure application to meet customer’s documented business requirements
- Attend project meetings and provide status on progress of activities and deliverables
- Provide Senior IC with general assistance in areas of expertise
- Develop SQL database scripts and XML transformers for integrations and interfaces
- Be a “go-to” resource for specific functional areas for internal users
- Work with Senior IC to implement Organizational Readiness best practices in preparation for rollout of the WFM solution
Contribute to internal Implementation initiatives
- Document solutions and contribute to a solutions repository
- Document best practices and share with the Practice
Focus on Continuing Education
- Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
- Participate in Continuing Education sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
What's in it for you:
- Encouragement to be the best version of yourself at and away from work:
- Unity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, sponsored events, and our very own in-house charity
- Opportunities to fuel your career growth through numerous internal and external programs and events
Your background:
- Bachelor’s degree or equivalent experience
- Proficient in Microsoft Office products
- Understanding of software in a SaaS / Cloud computing environment
- Basic understanding of relational databases and SQL an asset
- Understanding of common human capital management (HCM) business practices
- Customer relationship acumen
- Ability to engage with multiple projects & customers at the same time and manage priorities
- Excellent organization, communication and collaboration skills
- Consistent demonstration of our customer's practice guidelines
