• Posted 02-02-2021

Support and Implementation Consultant

  • Home based
  • £25-30,000 + benefits
  • Perm

Key duties:

  • Providing support to customers via telephone and email, ensuring that customers enquiries and issues are resolved promptly and to the customer's satisfaction.
  • Ensuring that support best practice is utilised at all times, utilising the ITIL framework.
  • Working as part of a team to ensure that customer satisfaction metrics remain high.
  • Remotely implementing software solutions with customers, ensuring that implementation projects are delivered on time, in budget and to the customer's satisfaction.
  • Suggesting improvements to support and implementation processes to improve performance / customer satisfaction.

Skills / knowledge required:

  • Prior experience in providing technical support for a cloud based SaaS solution
  • Degree / qualification in computer science
  • Keen focus on customer service and customer satisfaction
  • Ambitious, with strong desire to learn
  • Proactive - focus on improving processes
  • Excellent team player

This is an excellent opportunity to join a fast moving tech company with ambitious plans for growth - one that can offer strong opportunities for career growth and personal development.


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